Privacy policy

Cloud Profiler Privacy Policy

Last updated: April 2013

Definitions

By "we," "us," and "Cloud Profiler,” we are referring to Cloud Business, trading as Cloud Profiler. When we say “you” or “users,” we are referring to the person or entity that’s registered with us to use our services and website.

Collection of Your Information

We will ask you when we need information that personally identifies you or is necessary for carrying out the agreed services. The personal information we collect may include your full name, company name, e-mail address, location, and credit/debit card details.

We may collect information about your visit to the Site. For example, we may use Web site analytics tools (such as Google Analytics) to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our Site, the pages you view within the Site, your browser add-ons, and your browser’s width and height. Additionally, we collect certain standard information that your browser sends to every Web site you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

Use of Your Information

The information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorised.

In support of these uses, we may use your information to provide you with more effective customer service, improve the Site and any related products or services, perform statistical analysis, and make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preferences or interests. We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other products and services, and/or share your personal information with our partners so they may send you information about their products and services.

We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Cloud Profiler or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of our employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets. Cloud Profiler complies with all relevant laws related to collection of data, including the 1998 Data Protection Act, the EU Data Protection Directive and the US-EU Safe Harbor Agreement.

Control of Your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Cloud Profiler and its subsidiaries and affiliates without your permission.

You can opt-out of the delivery of future e-mail from our sites and services by following the specific instructions in the e-mail you receive. You may also contact us directly to choose the communications you receive from us by emailing us at support@cloudprofiler.com.

Security of Your Information

We store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, if we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption using the Secure Socket Layer (SSL) protocol. Your credit card details are handled externally by a PCI-compliant service, so these details are not captured on our servers directly.

You must keep your username and password secure, and never disclose it to a third party. We cannot resend passwords, we can only reset them.

Display of Advertising

We reserve the right to display advertising to users, some of which may be based on information you submit as part of this service.

Changes to this Privacy Statement

We may occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification.

Contact Information

If you have questions about this statement or believe that we have not adhered to it, please contact us by e-mail at support@cloudprofiler.com or by post at:

Cloud Profiler
8 North Street
Guildford
GU1 4AF
United Kingdom